Shipping & Delivery

Delivery via courier – door to door

• Cosmetix delivers from Monday to Friday, between 08:00 and 17:00.
• Shipping costs:  Orders from R0 - R299.99 are charged at R140 for delivery. Orders from R300 to R479.99 are charged R80 delivery fee.  Orders over R480 are Free.
• Deliveries will take place 3-5 working days in Main Metropolitan areas from when your order has been placed and paid for and up to 10 days for outlying areas. Cosmetix reserves the right to change these delivery lead times. Please note change in delivery lead times for the period of Black Friday and the week following: deliveries will be completed within 4-15 working days.
• No deliveries will be made on weekends and public holidays. We will use our best effort to effect deliveries within the above stated time.
• On delivery of the order to the specified delivery address, you will receive your invoice and a delivery note.
• For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice at the delivery address to this effect. The delivery service will attempt to contact you in order to arrange for an alternate delivery time. We reserve the right to charge an additional delivery fee should it be required in the circumstances. Our liability for failing to deliver the products timeously is limited to delivery being effected at a later agreed time at no additional charge.
• Please arrange that you or your authorised representative is available to accept your purchases at the delivery address and that appropriate access will be made available. On delivery, we will require you or your authorised representative to sign and print your or their name on a duplicate copy of the delivery note, to confirm receipt.

Order Delays

There could be a delay in getting your order ready within the collection time period, here are some of the potential reasons why:

• The product you have bought has gone into out of stock or been discontinued, between placing your order to being processed, a customer care person will call you to do a refund or swop.
• There is an unfortunate delay (crime or accident related.

Refunds

Please see our Refunds and Returns Policy for details.

Depending on your payment method used on purchase, there might be a delay in seeing the monies in your account.

Returns

• Contact hello@caribbeantan.online See our Refund and Returns Policy for details.